Services: Analysis of User Requirements and Satisfaction

Citizen Participation Projects

Example of Methods of analysis of requirements and satisfaction of users:

For the compilation of the accessibility plan a meeting with all the neighbourhood associations is summoned to create a debate on the requirements of each user in mobility, accessibility and management issues of the municipality. Simultaneously, it is hoped that they participate indicating those architectural barriers with which they come up against daily and that they suggest some proposals.

Example of Methods of analysis of requirements and satisfaction of users

Analysis of requirements of demographic tendencies

The growth of cities and the social structure of them are directly related. The analysis of the demographic tendencies helps to understand the growth of the actual cities.

Management of Institutional Citizen Awareness Campaigns

The intention is to convince the citizen of the importance of his or her participation in all processes of urban transformation.

Studies of the Market and Necessities when Launching new products and services

Example: Study for E.M.T. so as to know the necessary car park and the technical benefits for a service of Accessible Taxis. Based on surveys according to method KANO of determination of requirements.

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